Terms & Conditions

Passion for Perfection in Every Imperiaa Guest Experience

1. Definitions

  • Hotel: The property providing accommodation and related services.
  • Guest / Customer: The individual(s) or group entering into an accommodation agreement with the Hotel.
  • Accommodation Agreement: The contract formed when the Guest’s reservation is accepted by the Hotel.

2. Application & Amendments

  • These Terms & Conditions apply to all reservations and services provided by the Hotel.
  • Any amendments must be agreed upon in writing and signed by both parties.
  • The latest terms are always available on our official website.

3. Booking & Acceptance

  • A reservation becomes a confirmed Accommodation Agreement when accepted by the Hotel.
  • The Hotel may decline or cancel any reservation at its sole discretion (for example, for policy violations or full occupancy).
  • Guests must provide accurate identification, contact details, and arrival/departure dates when booking and at check-in.

4. Check-in / Check-out

  • Check-in: from 2:00 PM onwards.
  • Check-out: by 12:00 PM (noon) on the final day.
  • Early check-in or late check-out may be available upon request and subject to availability; additional charges may apply.

5. Deposits & Prepayments

  • A deposit (or pre-authorization) may be required to confirm reservations.
  • If the Guest fails to pay on time, the reservation may be canceled.
  • Group bookings or long stays may require higher deposits or advance payments.

6. Cancellation & No-Show Policy

  • Cancellations made within the specified notice period before arrival may incur charges (for example, first-night charge).
  • No-shows will be charged the full reservation amount.
  • Group bookings may have separate cancellation terms.

7. Rates & Payment

  • Room rates are quoted in the local currency unless otherwise specified.
  • Full payment is required at check-in via cash, credit card, or approved payment methods.
  • Guests are responsible for all applicable taxes, fees, and incidentals.

8. Guest Conduct & House Rules

  • Guests must comply with all published House Rules and hotel policies.
  • The Hotel reserves the right to refuse service or evict anyone who violates policies, laws, or disrupts other guests.
  • Damages to hotel property caused by the Guest will be charged to the Guest.

9. Liability & Insurance

  • The Hotel is liable for fulfillment of the accommodation agreement, except in cases of force majeure or issues beyond its control.
  • The Hotel is not responsible for loss or damage to valuables unless declared and stored in secure custody.
  • Guests are encouraged to obtain travel insurance to cover unexpected events.

10. Amendments to Terms

  • The Hotel may revise these Terms & Conditions at any time; changes will be published on the website.
  • Reservations made before changes will be governed by the terms valid at the time of booking.

11. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of the country/region where the Hotel is located.
  • Any disputes arising shall be resolved in the courts of the Hotel’s jurisdiction.