Privacy Policy

Passion for Perfection in Every Imperiaa Guest Experience

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Privacy Policy

At Imperiaa By HOC Globe, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, booking systems, and services at our hotel in Bur Dubai.

1. Information We Collect

When you interact with us, we may collect the following information:

  • Personal details: Name, address, email, phone number, nationality, and ID/passport details.
  • Booking details: Dates of stay, room type, preferences, and special requests.
  • Payment information: Credit/debit card details and billing address (processed securely).
  • Technical data: IP address, browser type, device information, and cookies when you use our website.
  • Guest requests: Dietary preferences, accessibility needs, or additional services requested.

2. How We Use Your Information

We use your information to:

  • Confirm and manage reservations.
  • Provide check-in, accommodation, housekeeping, and guest services.
  • Communicate booking confirmations, updates, and offers (with your consent).
  • Improve our website, services, and guest experience.
  • Fulfil legal and regulatory requirements, including local government reporting.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only with:

  • Service providers such as payment processors, IT support, and booking platforms.
  • Legal authorities, if required by UAE law or government regulation.
  • Trusted partners, but only if you have consented to receive promotional communications.

4. Data Security

We implement strong security measures, including encryption and access controls, to protect your personal information from unauthorized access, misuse, or loss.

5. Data Retention

  • Guest booking information is retained for as long as necessary to provide services and comply with UAE legal requirements.
  • Marketing data is stored until you unsubscribe or withdraw your consent.

6. Your Rights

As a guest, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections or updates if your information is inaccurate.
  • Request deletion of your data, unless we are required to retain it for legal reasons.
  • Withdraw consent to receive marketing communications at any time.

7. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze traffic. You may disable cookies in your browser settings, but some features of the site may not work properly.

8. International Transfers

Since we serve international guests, your data may be processed or stored outside your home country. We ensure appropriate safeguards are in place to protect your information.

9. Updates to Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website with the revised effective date.

10. Contact Us

For questions about this Privacy Policy or how your data is handled, please contact us at:

Imperiaa By HOC Globe
Al Raffa, Bur Dubai, United Arab Emirates
📧 Email: info@imperiaabyhocglobe.com
📞 Phone: +971 4 123 4567